CHUWI Admits Using Faked Processors Due to "Production Error," Offers Refunds

CHUWI has issued an official statement regarding the controversy surrounding the processors used in its CoreBook X and CoreBook Plus laptops. It was discovered that these devices, sold with AMD Ryzen 5 7430U processors, actually incorporated the Ryzen 5 5500U model. The discrepancy was concealed through software and firmware modifications, making tools like the BIOS and CPU-Z incorrectly detect the 5500U as a 7430U.

The company has attributed this situation to a "production error" that affected "a limited number" of laptops assembled with incorrect processors. CHUWI has apologized and committed to providing refunds to all affected users who request them.

A "Production Error" or Intentional Omission?

The investigation also revealed that another company, Ninkear, used a similar practice with its A15 Pro laptop, selling it as a Ryzen 5 7430U when it actually contained a Ryzen 5 5500U. Both CHUWI's and Ninkear's models are manufactured by Emdoor Digital, who is being pointed to as the responsible party. Ninkear's situation, where they even provided a detailed guide to verify processor authenticity (including using an updated CPU-Z and physical inspection), suggests that both CHUWI and Ninkear could be victims of a production error, or a deliberate action, by Emdoor Digital, which has damaged the reputation of these brands. The full truth of what happened remains to be clarified.

CHUWI Offers Refunds and Guidelines for Affected Users

CHUWI has stated that affected users can request a refund for the laptop through the original purchase channel or by directly contacting their support team. The deadline to request a refund is May 31, 2026. It is essential that the device is in its original condition and includes all accessories.

Dear users and followers,

Thank you for your continued trust and support for CHUWI.

Due to a production error, a limited number of CoreBook X and CoreBook Plus units were assembled with incorrect processors. If you have received a device that does not match the specifications you ordered, please return it for a full refund. You can initiate the return through the original purchase channel or contact our official support team at service@chuwi.com for assistance.

We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this matter promptly and ensuring that your rights are fully protected.

Return guidelines:

• Ensure the device is in its original condition and includes all accessories.
• Validity period: from now until May 31, 2026

With 22 years of history, CHUWI has always prioritized quality and innovation. Moving forward, we will continue to uphold a user-centric philosophy and strive to deliver innovative, high-quality products with exceptional value.

Thank you again for your understanding and support.

Sincerely,
The CHUWI Team